A scheduling system clinics could trust on the first day
A ground-up patient scheduling and intake product for a multi-clinic healthcare network, designed around real front-desk workflows rather than a generic calendar.
- No-show rate
- −28%
- Front-desk admin time
- −40 min/day
- Tools consolidated
- 3 → 1
- Timeline
- 5-month engagement
The problem
The network ran on three disconnected tools stitched together with spreadsheets. Front-desk staff lost roughly 40 minutes a day to double-entry, and no-show rates were climbing with no reminder system in place.
Our approach
We shadowed front-desk staff across two clinics before writing a single screen, then built the product around their actual sequence of actions — not an idealized workflow — with automated reminders and a unified patient record underneath.
The outcome
Front-desk teams onboarded in under a day with no formal training session, and the network consolidated three tools into one system of record.
Stack
- React
- Next.js
- TypeScript
- PostgreSQL
- AWS